FAQ

Where is my order?

Our goal is to meet the delivery date quoted at checkout. Please note the items delivery time frame listed in the product description. You will receive a shipping confirmation email with tracking information once your item(s) have shipped. Please allow up to 7 business days for candles as they are all hand made.

To check the status of a custom order, please email customer service after 7-10 business days have passed.

Can I change or modify my order?

As soon as we receive your order, we start working on it right away! However, if this is a custom order, you will have 24 hours after purchase to make any changes.

If you have any questions about your order please reach out to us!

What are your Shipping Rates and other associated fees?

 Standard Shipping: (2-7 business days)

  Express shipping: (2-3 business days)                          

These prices and times vary during the Holiday. Quoted delivery times DO NOT always apply  to handmade items.

When will my order ship?

Shipping times start when your item(s) have left our distribution center. Please allow for 2-3 business days for processing at our distribution center before your order is shipped for Non-Custom Items.

Do you ship to P.O. Boxes or rural zip codes?

Yes, but we cannot guarantee expedited or overnight deliveries to P.O. Boxes or rural zip codes—selecting standard shipping is the way to go.

Do you ship to an APO/FPO/DPO address?  

Not at the moment

What is your return policy?

LA Discovery Candles + More prides itself on providing quality products. Many of our products are custom and made to order. If the item that you have purchased is not what you expected, we will gladly exchange Non-Custom products for you once you have returned the product in its original condition to qualify for the exchange.

LA Discovery Candles + More will NOT be responsible for covering shipping costs for exchanged items.

Return of defective items: If an item is broken or defective, we will replace or exchange your product free of charge. LA Discovery Candles + More will only cover shipping costs for broken or defective items. Reach out to our customer services team by emailing info@ladiscoveryshop.com. Please note that abuses to the exchange policy, such as abnormal wear and tear, are subject to LA Discovery Candles + More's discretion.

NOTE: PLEASE INCLUDE YOUR INVOICE IN YOUR RETURN SHIPMENT